2013-10-24 / Community

BCBS offers help centers for health marketplace

DETROIT – Blue Cross Blue Shield of Michigan is re-focusing its 10 welcome centers statewide to help consumers understand and navigate the Health Insurance Marketplace. Consumers can speak directly with a health plan advisor or licensed Blue Cross agent, Mon. – Fri., 9 a.m. to 5 p.m. to determine the best plan for their specific situation, and ensure that each form is completed correctly to take advantage of any available federal assistance.

“Consumers are confused, some overwhelmed, as many are shopping for insurance for the first time, and want clear direction on what the change means for them, and what actions they need to take,” said Terry Burke, vice president for individual business, BCBSM. “We’re experiencing increased call volumes, as consumers are in search of information. The health plan advisors and licensed agents, all of which are CMS certified and have extensive knowledge of plan options, are available at our walkin centers throughout Michigan to give consumers the opportunity to talk with an expert, in person, to determine subsidy eligibility, as well as the best solution for their situation.”

Health plan advisors and licensed Blue Cross agents are available Mon. – Fri., 9 a.m. to 5 p.m. at the following 10 U.P. BCBSM walk in center:

• Marquette: 415 S. McClellan Ave, Marquette, MI 49855

“Of the many questions consumers have, the most common include cost, being able to determine subsidy eligibility and understanding the difference between products,” Burke added. “The agents can help consumers determine if they are eligible for government-funded subsidies, which would reduce their monthly premium, as well as better predict consumer costs and guide them through the process of choosing the plan with the best value for their family. Our advisors can help consumers gather all the information needed for enrollment, and ensure they’re able to successfully complete the process, locking in coverage effective Jan.1, 2104.”

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